What to Expect

The “Hillside” Experience

At Hillside, we understand that pets are part of the family - You and your pet will feel comfortable at Hillside Vet Clinic

We believe that the tremendous bond you have with your pet is important and so special. You will feel welcome in our pleasant and positive environment and we'll involve you in all aspects of your pet’s care. 


The Hillside Veterinary Clinic in Newmarket listens

We will listen to the health concerns you may have as we examine your pet(s) and formulate an individualized diagnostic and/or treatment plan. We will be happy to answer your questions at any time. We endeavor to provide you with written information on any health issues pertaining to your pet(s).


Hillside Veterinary Clinic believes all pets are unique

We know how important it is to find a veterinary hospital suited to your individual needs. With that in mind, we encourage you to visit prior to entrusting us with your pet’s medical care. We will be pleased to offer you a tour of our hospital and/or a “meet and greet” in person prior to choosing us as the healthcare provider for your beloved pet(s).


Our process – What to expect at your veterinary appointment

Our first step is to register you with our clinic. Our wonderful staff, including the Veterinarians, Registered Veterinary Technicians (RVT’s), and Customer Care Representatives, want you and your pet to feel at ease and comfortable while in our care. We do our best to schedule our appointments to avoid lengthy wait times, but occasionally, we will be delayed with an emergency or a very sick patient. We appreciate your patience and understanding should this be the case.

Next, one of the RVT’s will begin by confirming the reason for your visit, obtaining a current weight of your pet(s), obtaining your pet’s vitals including a heart rate, respiratory rate, temperature, and hydration status. A complimentary nail trim will be provided should you wish. This will be followed by a comprehensive physical examination performed by one of the veterinarians. 


Trust our vet clinic in Newmarket to take care of you and your pet(s)

Please feel free to contact us with any questions, or to request a wellness appointment for your pet.